Swift Luxury Travel Privacy Policy

Effective Date: 1 July 2026

Swift Luxury Travel (“Swift Luxury Travel”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or use the Swift Luxury Travel Customer App or Driver App.

1. Who We Are

Swift Luxury Travel is a UK luxury chauffeur service providing airport transfers, business travel, weddings, special events and chauffeur services throughout the United Kingdom and Europe.

If you have any questions regarding this Privacy Policy, you may contact us through the contact details provided on our website.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Home or business address
  • Pick-up and drop-off addresses
  • Flight details
  • Booking information
  • Passenger information
  • Special travel requirements
  • Payment status
  • Company details (for corporate bookings)

Driver Information

For drivers using our Driver App we may collect:

  • Name
  • Contact details
  • Driving licence information
  • Vehicle details
  • Insurance information
  • Driver location during active bookings
  • Job history
  • Availability

What We May Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Wemaycollect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username, or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
  • Contact Data includes billing address, invoicing address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments and other details of our Services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location. browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

3. Location Data

Our Customer App and Driver App may collect location information while a booking is active.

Location data is used to:

  • Navigate drivers
  • Provide live vehicle tracking
  • Show estimated arrival times
  • Notify customers of driver arrival
  • Improve journey management
  • Enhance passenger safety

Location tracking only operates when required for active bookings.

4. How We Use Your Information

We use your information to:

  • Process bookings
  • Allocate chauffeurs
  • Manage journeys
  • Contact customers regarding bookings
  • Provide live tracking
  • Send booking confirmations
  • Send invoices and receipts
  • Process payments
  • Improve customer service
  • Comply with legal obligations
  • Prevent fraud

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

Swift Luxury Travel does not store your full payment card details.

Payment providers operate under their own privacy policies and security standards.

6. Communications

We may contact you regarding:

  • Booking confirmations
  • Driver updates
  • Journey reminders
  • Flight monitoring
  • Service changes
  • Payment requests
  • Customer support

With your consent, we may also send promotional offers or marketing communications. You may opt out at any time.

7. Information Sharing

We only share personal information where necessary to provide our services.

Information may be shared with:

  • Assigned chauffeurs
  • Payment providers
  • Technology providers
  • Booking software providers
  • Customer support providers
  • Government authorities where legally required

We never sell your personal information.

8. Data Security

We use appropriate technical and organisational measures to protect your information from:

  • Unauthorised access
  • Accidental loss
  • Alteration
  • Misuse
  • Disclosure

Only authorised personnel have access to customer information.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

Information that is no longer required is securely deleted.

10. CCTV

Some vehicles may be fitted with security cameras for the safety of passengers and drivers.

Where CCTV is used, recordings are securely stored and accessed only when required for safety, insurance or legal purposes.

11. Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember preferences
  • Analyse website traffic
  • Improve user experience

You can control cookie settings through your browser.

12. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where applicable
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing relies on consent

Requests will be handled in accordance with applicable law.

13. Children’s Privacy

Our services are not directed at children.

Where child passenger information is required for booking purposes (such as child seats), information is only collected from the booking customer.

14. International Transfers

Where required to deliver our services, your information may be processed outside the United Kingdom using service providers who maintain appropriate safeguards for personal information.

15. Third-Party Services

Our apps and website may integrate with third-party providers including:

  • Payment providers
  • Mapping services
  • GPS navigation
  • Flight tracking services
  • Email providers
  • SMS providers
  • Push notification services

These providers process information in accordance with their own privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Swift Luxury Travel using the contact information available on our website.

By using our website, Customer App or Driver App, you acknowledge that you have read and understood this Privacy Policy.